# Support

Find the first failed step and contact SpringBrand with useful context if the issue remains.

Start with [Troubleshooting](/developers/docs/troubleshooting) and your exact Agent installation guide. If the issue persists, use the [SpringBrand contact page](/contact).

## What to include

- Your Agent client and whether you use its desktop app or CLI.
- The step that failed: installation, SpringBrand sign-in, tool discovery, input, authorization, execution, or result retrieval.
- The expected result, the actual result, and a redacted error message if available.
- Whether the issue repeats in a fresh Agent session.

## Protect access details

Remove credentials, tokens, private customer data, and setup secrets from screenshots or logs before sharing them. Provide the minimum context needed to reproduce the problem.

- [Troubleshooting](/developers/docs/troubleshooting): Find the first failed stage.
- [Contact SpringBrand](/contact): Reach the team through the public contact page.