# Find customer signals

Summarize a bounded sample of public conversations about a customer problem.

How do people describe this problem in their own words?

> This is a task pattern. The Plugin or API available in your account and Agent session determines the actual steps, cost, and output.

## What to provide

- A customer problem and target audience.
- Public platforms or communities, language, date range, and sample limit.
- Any terms that should be excluded to avoid an unrelated audience.

## Copy this prompt

**Copy example prompt**

```text
Use SpringBrand to find up to [N] public discussions about [customer problem] among [audience] on [platforms] during [date range].

Ask for missing scope. Check whether SpringBrand can access relevant public discussions and show any cost before running. Use only public or approved data.

Return representative links and dates, recurring pain points, words customers use, and possible buying or switching signals. Quote sparingly and separate observed statements from your interpretation.

Explain selection bias and what this sample cannot establish. Do not post, reply, or contact anyone.
```

## Possible SpringBrand capabilities

- **Reddit or X** can help find public discussions; **TikTok or YouTube** can add video trends where relevant. See [Understand customers](/developers/docs/capability-social).
- A research Plugin may organize the sources and summary; inspect its current scope in your Agent.

## What the result could look like

> **Illustrative structure — placeholders, not a live result**

> **Observed phrase:** [Short paraphrase of a recurring concern] with links to representative public posts.
> **Pattern:** [Theme] appears in [count] of [sample size] reviewed items; include date range and platform.
> **Limitation:** The sample comes from one community and cannot estimate the wider market.

## Review the result

- Open source links and verify the platform, date, and context.
- Check whether selected posts actually describe the specified problem.
- Avoid treating a small sample as market size or product-market fit.

## Next step

Use the strongest theme to write an interview question or sharpen a campaign message.

- [More examples](/developers/docs/examples): Choose another concrete task.
- [Capabilities](/developers/docs/capabilities): Understand Plugins, APIs, and live availability.